Refund Policy
AI Powered Smart Contract Audit Refund Policy
Effective Date: 09 July 2026
This Refund Policy is part of, and incorporated by reference into, the AI Powered Smart Contract Audit Terms of Service. It applies to all prepaid credits purchased on sca.aistarts.lv, via API, MCP, or A2A.
1. Prepaid Credit Model
The Service is billed on a prepaid-credit basis. Adding funds to your balance does not itself entitle you to a refund of that balance; refunds are governed solely by this Policy. Standard price: USD 25 per completed audit (subject to change with notice via the pricing page; the price in effect at the time of submission applies).
2. Refund Eligibility
| Situation | Outcome |
|---|---|
| Infrastructure failure before any LLM call is made (0 LLM calls consumed — e.g., the pipeline failed to start due to a platform-side error) | Full refund of the credit charged for that audit. |
| Audit started (at least 1 LLM call made) and a report was delivered, regardless of verdict (CLEAN, LIKELY VULNERABLE, VULNERABLE) or verification level (L0–L3) | No refund. Computational and model-inference costs have been incurred, and a Deliverable was produced. Dissatisfaction with the findings, verdict, or verification level is not grounds for refund. |
| Unsupported technology submitted (e.g., a CTF repository, exploit benchmark, or non-smart-contract codebase rejected by Guard 1, or a language/ecosystem the Service does not support) | You will be notified; refund is considered case-by-case at our discretion, generally granted in full where no meaningful analysis occurred. |
| Budget guard triggered ($5 hard stop reached before completion) | Treated as an infrastructure/processing limitation; refund considered case-by-case depending on whether a usable partial or final report was delivered. |
| You cancel before submission / unused balance on account closure | Unused, never-submitted credit balance may be refunded on request, less any payment-processor fees already incurred (see Section 4), within 30 days of account closure. |
3. How to Request a Refund
Submit a request to info@aistarts.lv or via @AFCG_SUPPORT_BOT within 14 days of the relevant audit, including the audit/project ID. We aim to respond within 5 business days.
4. Payment-Method-Specific Terms
- Card payments (Stripe): approved refunds are issued to the original card, typically within 5–10 business days, subject to Stripe processing times.
- Crypto payments (direct USDC deposit): approved refunds are issued as a USD-equivalent credit to your Service balance. Cryptocurrency refunds to an external wallet are not available; your remedy is a balance credit.
- Chargebacks: initiating a card chargeback instead of using this process may result in immediate suspension of your account pending resolution, and we reserve the right to contest chargebacks with evidence of Service delivery.
5. No Refunds for Reliance-Based Claims
Because the Service is an automated, AI-generated audit (see the AI Audit Disclaimer), refunds are never available on the grounds that a report failed to detect a vulnerability that was later exploited, or that a "CLEAN" verdict proved incorrect. This Policy governs billing outcomes only and does not create or expand any liability of Naviget beyond what is stated in the Terms of Service.
6. Changes
We may update this Policy with notice via the dashboard or email at least 14 days before taking effect; the version in effect at the time of your audit submission applies to that transaction.